This Cancellation and Refund Policy applies to all paid subscriptions, premium services, and digital offerings provided by G-INITIATONS ESERVICES PRIVATE LIMITED ("Company").
Once a user purchases or activates a subscription, payment is strictly non-refundable. No full, partial, or pro-rated refunds shall be issued for any active billing cycle, cancelled subscription, or unused service period.
Upon initiating a subscription cancellation, the user shall retain full access to premium subscription features for the exact remaining window of days in the current pre-paid billing cycle for which payment was successfully received.
To prevent automated debit or recurring auto-renewal charges for subsequent billing cycles/months, the customer/user must manually cancel, pause, or revoke their auto-pay mandate directly at the payment source where it was established.
Whether the auto-pay mandate was created via UPI (e.g., PhonePe, Google Pay, Paytm, BHIM), Netbanking standing instructions, Debit/Credit Card recurring profiles, or App Store / Play Store subscription managers, the user must execute the cancellation on that specific payment source platform.
Cancelling third-party auto-pay mandates is NOT the responsibility or obligation of G-INITIATONS ESERVICES PRIVATE LIMITED. The customer/user is strictly self-liable to manage, pause, cancel, or reactivate auto-pay mandates at their payment source prior to the next billing date.
For payment verification or mandate guidance, please reach out to our billing team at support@ginit.in or support@ginitapps.com.